As well as the role public transport plays to support decarbonisation, the industry also has a key role to play in driving social mobility.
This has never been more important than in the current economic environment where public transport provides affordable access to work opportunities, healthcare and leisure. A previous review undertaken for the Department of Transport (DfT) noted that transport is an important facilitator of social inclusion and wellbeing which can affect social and economic outcomes and therefore inequality. Mobico is proud of the role it plays in local communities.
We move people
In 2023 we moved more than 1 billion people to where they want to go.
We put our customers at the heart of what we do to provide them with safe, reliable, clean, accessible and affordable mass transit services, and ensure they have the best possible experience.
We work with our partners in the design, mobilisation and operation of safe, reliable transport networks as a trusted partner, everywhere we choose to compete.
We aim to have the most satisfied customers, to provide the most reliable service, to be the safest, enabled by the best use of technology.
We have robust processes and systems in place in each of our businesses to ensure we achieve these outcomes.
We continually invest in safety, reliability and customer satisfaction and have clear KPIs and standard operating procedures in place, aligned to global policies and governance to ensure we deliver on our Evolve strategy outcomes.
At Mobico Group, our services are for everyone.
We act responsibly
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Committed to our people
We want to be an employer of choice for all our 47,700 colleagues. As an international and growing business, we know how critical our people are to the delivery of our performance and the achievement of our Evolve ambitions. How we treat our people is a cornerstone of our business and our approach to sustainability.
We are on our journey to becoming a high trust, listening culture, as reflected in our People strategy - Be Part of the Future Today - highlighting the pillars of Embrace, Energise and Elevate, underpinned by great processes and policies.
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Safest
Safety remains our number one priority and is a key outcome of the Evolve strategy: To be the Safest.
At Mobico Group we have a robust range of safety systems that are anchored in our ‘Driving Out Harm’ safety programme.
In the UK, the introduction of new Golden Safety Rules put greater emphasis on looking after physical and mental wellbeing and on speaking out if something doesn’t feel right.
National Express West Midlands is the first company in the UK to invest in four driver simulators and has seen a 20% reduction in preventable accidents and a 75% reduction in risk.
In Portugal, we implemented a comprehensive safety induction programme resulting in a 50% reduction of traffic accident rates in 2023 compared to 2022.
We incorporated 44 electric buses into the Lisbon fleet requiring the adoption of new safety measures.
In our new partnership in Saudi, KSA, the focus has been on defensive driver training to more than 425 drivers and the certification of 200 drivers in high altitude driving through mountain routes.
Our approach to safety and commitment to continually learning and improving through innovation, ensures we will continue to meet our overall strategic ambition to be the safest operator in the industry.
Safety is in our DNA: We are proud to be externally recognised for our approach to safety. In North America School Bus, our operating authorities have maintained the highest safety rating. ALSA achieved the AENOR certification for road safety for the 11th year.
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Employer of choice
Our Evolve strategy commits us to being the employer of choice. Through our People Strategy - Be part of the future today - we are putting in place the foundations to create a high trust, listening culture.
Our People Strategy has three main pillars, Embrace, Energise and Elevate, and has four main aims:
- Embrace diversity, equality and inclusion
- Set the tone for us as a purpose-led organisation
- Help us win the war for talent
- Enable our people to grow and develop in a high-performance culture
EMBRACE
Embrace is about fostering a culture that embraces difference and individuals through the creation of a compelling diversity, equality and inclusion (DE&I) strategy that ensures each of our business units is representative of the communities we serve and help our people feel valued and respected for who we are.
ENERGISE
Energise is about having a core set of values that guide people in their day to day activities. Energise creates an environment that allows people to be at their best, where they are listened to and feel they can make a difference.
We are working towards world-class engagement levels with colleagues who are united behind our purpose, are highly collaborative and proud of the role they have.
ELEVATE
Elevate reflects our aspiration to create a high-performing culture where colleagues can see that they can and do grow and develop both personally and professionally. We want to ensure we develop our future leaders with an ‘internals first’ approach to talent.
Employer of choice in practice
We’re making good progress with our People Strategy with these recent improvements:
Embrace
- We’ve been focused on improving female representation across the business. Female leadership has increased across the senior leadership team across North America from 18% to 26% and in ALSA from 25% to 33%.
- A D, E & I census was undertaken covering 95% of the senior leadership population and a D&I task force has been established to drive further improvements.
- Other initiatives included the introduction of an Inclusion ‘Playbook’ in the UK, the continued support of Pride in Germany and the UK, and Black History month under the theme of Saluting our Sisters and the celebration of the second year of the Women’s Inspiration Network in North America.
Energise
- We’ve undertaken our second global employee survey
- A new recruitment campaign in North America resulted in 34% more applications and a 16% increase in driver training hires over the prior year.
- In the UK the introduction of a GP Hero – a free consultation service for all employees.
- A new reward and recognition initiative was put in place to supplement extensive local front-line recognition schemes.
- ALSA became the first Spanish mobility company certified as a Top Employer in 2023 and Bahrain gained a Great Place to work certification
Elevate
- A focus on talent development saw 139 talent assessments undertaken across the senior leadership and business critical roles.
- As a result 38 new successors have been identified since last year. Over the last year 36% of the Group Executive team and 20% of the wider leadership team have been replaced to further strengthen the capability of our business.
- We have put in place a senior leadership
- academy and introduced training in change management as well as establishing a global talent taskforce
Essentials
Essentials underpins the pillars and is focused on putting in place the foundations required to optimise our processes and policies. Recent enhancements include:
- The creation of a global people dashboard to enable us to track and monitor across a arrange of metrics
- The implementation of a new mobile application in North America to support the recruitment drive and the launch of a global intranet MobiconX, connecting 300 senior leaders across the Group to improve communication, cross functional collaboration and productivity and efficiency