We connect places and transform communities
Our Evolve strategy commits us to being the safest, being the most reliable and having the most satisfied customers.
We are proud of the role we play in local communities and encourage colleagues across all our divisions to participate in a wide range of activities that have a positive impact on the diverse communities that we serve.
We connect places
Our services connect places, improving social mobility by providing access to a range of workplaces, healthcare, education providers or social connections.
Our Evolve strategy focuses on leading modal shift through improving the services we offer and the places we connect.
We develop new ways to reinvigorate, innovate and improve transport services. We have a strong reputation for successful mobilisation of new contracts and services and are recognised by local passenger transport authorities in our markets.
Our community and stakeholder engagement
As part of our commitment to leading the modal shift away from private cars, we engage extensively with our stakeholders.
We contribute by providing insight and guidance to policymakers wishing to improve provision of sustainable transport solutions. We see this very much as part of our commitment to leading the modal shift from private cars to shared transportation.
We also aim to work with and develop local partnerships that make a positive contribution to the communities that we serve. These initiatives are managed locally to ensure support is targeted to areas that are important for local stakeholders and our colleagues.
Case study
Reforesting in Palencia, Spain
In Spain, our ALSA business is offering customers the opportunity to take part in the development of an ALSA forest by offsetting the carbon footprint of each journey.
This is helping ALSA to reforest in Palencia, Spain, an area of high ecological value that suffered deforestation after a fire in 2020. To date, more than 53,000 trees have been replanted across almost 60 hectares, with an estimated 82,000 tonnes of life-cycle CO2 absorbed, on completion of the project.
Case study
Partners beyond the Bus
In North America, our businesses support a diverse range of local partnerships including ‘Partners beyond the Bus’ a volunteering initiative that saw 70% of customer service centres participating in one or more community outreach programmes.
Our School Bus business donates buses to the community, most recently to Hutchinson Community College which will use the donated bus for driver training.
At the Group level, we support Transaid, which has been a long-standing partnership since 2012. In the UK, the National Express Foundation has provided more than £1.5 million of funding to community organisations that work alongside young people, helping them to develop key skills and gain valuable life experiences.
The Foundation’s grant programme for 2023 received over 600 applications, with 32 being successful.
Contributed to the Moroccan Earthquake Special Fund
Customer journeys provided in 2023